Accessibility Statement
AZJ Legal is committed to ensuring that this website is accessible to all users, regardless of disability, technology or circumstance. We aim to meet recognised best practice and to make reasonable adjustments in line with our obligations under the Equality Act 2010
1. Standards we aim to meet
We are working towards compliance with the Web Content Accessibility Guidelines (WCAG) 2.2, level AA. Where we cannot meet a criterion, we will provide an accessible alternative on written request and prioritise remediation.
2. Compatibility and supported technologies
Our website is designed to work with current versions of major browsers (Chrome, Edge, Firefox, Safari) on desktop and mobile. It is tested with common assistive technologies such as screen readers and screen magnifiers. Older browsers or very old operating systems may not deliver the best experience.
3. Third-party content
4. Documents and downloads
Some historic PDFs may not yet meet WCAG 2.2 AA. If you need a document in an alternative format (large print, accessible PDF/HTML, braille or audio), we will provide it where reasonably practicable on written request.
5. Feedback, requests and reasonable adjustments
5.1 The Legal Ombudsman independently investigates complaints about the quality of legal services (for example, delay, poor communication, costs information, etc.). The Legal Ombudsman is not a regulator and cannot discipline law firms.
Consumers and smaller organisations may be entitled to complain to the Legal Ombudsman about our legal service if they remain dissatisfied. The Ombudsman would generally expect clients to follow a firm’s internal complaints procedure first.
Complaints to the Legal Ombudsman should normally be made within six months of receiving our final response to your complaint and no more than one year from the date of when the problem first arose (or if you were not initially aware of the problem, within one year of when you should reasonably have known that there was cause for complaint).
You can find further information about the Legal Ombudsman on their website. You can write to the Legal Ombudsman at:
Legal Ombudsman,
PO Box 6167
Slough
SL1 0EH
or by email to:
enquiries@legalombudsman.org.uk
or call:+44 (0)300 555 0333
website: www.legalombudsman.org.uk
The Solicitors Regulation Authority can also help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority.
5.2 We will acknowledge your written request within fifteen working days and aim to provide a substantive response within twenty-five working days. If your needs are urgent, please tell us in writing and we will prioritise accordingly.
6. Escalation
If you remain dissatisfied after contacting us, you may use our Complaints Procedure available on this website, and we will review what further reasonable adjustments we can make.
7. Continuous improvement
We review our website regularly, including before major updates and at least annually, to identify and fix accessibility issues. Accessibility considerations are embedded in our content and development workflows.
8. Preparation of this statement
This statement was prepared on 23 September 2025 and last reviewed on 24 September 2025. The assessment was carried out by AZJ Legal through self-evaluation and user testing. We welcome feedback to help us improve accessibility on an ongoing basis.